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High Quality Voice To Deliver Best-in-class Service Anywhere In The World
- Whether your sales organization is B2B, B2C, high volume, low volume or highly automated, Zuqo will help you empower your agents and close more sales.
- Enterprise Ready, High-Quality Voice, Global Reach outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound
- Deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.
- Intelligently route customers to the right resource anywhere in the world to help them continue their journey.
Champion Customer Service And Support Through Digital Engagement
- Offer conversational support in ways that are convenient for your customers, so it is simple for them to get the answers they need.
- Provide support anywhere, so customers can always reach you. The conversation stays connected, no matter how they choose to interact over digital and in-app engagement.
- Build an integrated help center and community forum. Customers can resolve issues at their own pace. Empower customers to help themselves.
- Use AI and bots to give customers instant answers and save your business time and money.
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Social Customer Care To Scale Your Business
- Meet, View, and Manage all of your customers where they are at on social and provide seamless and personal service.
- Capture customer goals, develop an action plan to achieve them, and collaborate directly with customers on their progress
- Coordinate the right actions across multiple teams and drive consistency in key workflows with prescriptive playbooks
Deliver The Outcomes Your
Customers Desire
Customer 360
Enable Your Team With A Single Source Of Truth For Essential Information About Every Customer
Scorecards
Create A Robust Framework To Capture Every Dimension Of Your Customer Health
Playbooks
Scale Your Team’s Actions With Proactive Alerts And Proven Workflows And Templates
Timeline
Align And Drive Next Steps With A Chronological, Easy-to-update View Of Every Customer Interaction
Success Planning
Help Your Team Guide Customers To Desired Outcomes And Easily Share Updates
Horizon Analytics
Explore Trends And Share Critical Insight With Industry-leading Reporting And Dashboards
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Data-Driven Route To Growth With Social Media Listening
- Gather customer feedback with native survey capabilities including NPS, CSAT, and custom surveys
- Automatically trigger the right actions and engagement based on customer feedback to power a closed-loop approach
- Save time with a survey question library and best practice templates that fit seamlessly into your user experience
Uncover Actionable CX Insights With AI-powered Analytics
- Easily identify the activities that are driving better customer experiences and enable more strategic, data-driven decisions
- Fully understand the voice of the customer by aggregating and analyzing sentiment from across the Zuqo platform and other third-party sources
- Prove the impact of your actions on CX, retention, and revenue growth
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Axis Direct Chose Zuqo To Power Real-time Renewal Visibility And Predictable, Data-driven Renewal Forecasting.