Telephony, VoIP, WhatsApp, In-App Engagement, Inbound, Outbound, Digital, Social, Chats, Bots, Self-Service, Video Chat

Voice To Digital Inbound And Outbound Omni-channel Engagement And Orchestration Solutions And Platform


Voice, Digital, & Social

Channels Of Choice

Schedule a Demo


Voice To Digital

Scale OCR Success

Zuqo's complete visual engagement suite keeps your customers captivated across mobile, email, web, in-app and other platforms with the right message at the right time. A single platform to reach your users everywhere to deliver a seamless brand experience.

customer success scorecards

High Quality Voice To Deliver Best-in-class Service Anywhere In The World

  • Whether your sales organization is B2B, B2C, high volume, low volume or highly automated, Zuqo will help you empower your agents and close more sales.
  • Enterprise Ready, High-Quality Voice, Global Reach outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound
  • Deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.
  • Intelligently route customers to the right resource anywhere in the world to help them continue their journey.

Champion Customer Service And Support Through Digital Engagement

  • Offer conversational support in ways that are convenient for your customers, so it is simple for them to get the answers they need.
  • Provide support anywhere, so customers can always reach you. The conversation stays connected, no matter how they choose to interact over digital and in-app engagement.
  • Build an integrated help center and community forum. Customers can resolve issues at their own pace. Empower customers to help themselves.
  • Use AI and bots to give customers instant answers and save your business time and money.
Success Plans
customer success timeline

Social Customer Care To Scale Your Business

  • Meet, View, and Manage all of your customers where they are at on social and provide seamless and personal service.
  • Capture customer goals, develop an action plan to achieve them, and collaborate directly with customers on their progress
  • Coordinate the right actions across multiple teams and drive consistency in key workflows with prescriptive playbooks

Deliver The Outcomes Your
Customers Desire

Customer 360

Enable Your Team With A Single Source Of Truth For Essential Information About Every Customer


Create A Robust Framework To Capture Every Dimension Of Your Customer Health


Scale Your Team’s Actions With Proactive Alerts And Proven Workflows And Templates


Align And Drive Next Steps With A Chronological, Easy-to-update View Of Every Customer Interaction

Success Planning

Help Your Team Guide Customers To Desired Outcomes And Easily Share Updates

Horizon Analytics

Explore Trends And Share Critical Insight With Industry-leading Reporting And Dashboards

Customer Success Horizon

Data-Driven Route To Growth With Social Media Listening

  • Gather customer feedback with native survey capabilities including NPS, CSAT, and custom surveys
  • Automatically trigger the right actions and engagement based on customer feedback to power a closed-loop approach
  • Save time with a survey question library and best practice templates that fit seamlessly into your user experience

Uncover Actionable CX Insights With AI-powered Analytics

  • Easily identify the activities that are driving better customer experiences and enable more strategic, data-driven decisions
  • Fully understand the voice of the customer by aggregating and analyzing sentiment from across the Zuqo platform and other third-party sources
  • Prove the impact of your actions on CX, retention, and revenue growth
Cx Center

Axis Direct Chose Zuqo To Power Real-time Renewal Visibility And Predictable, Data-driven Renewal Forecasting.