Visual Engagement Platform

Visual Engagement Platform

Visual Engagement Platform

One-Stop EX & CX

Engagement & Orchestration

Schedule a Demo

TRUSTED BY LEADING PRODUCT TEAMS

Omni-Channel Platform

Scale Customer Success

A one-stop communication, collaboration, and orchestration platform that is built for customer engagement and retention. Leverage on real-time analytics to uncover user trends and track behaviors. Engage users across voice, video, mobile, web, and the in-app experience.

customer success scorecards

Align Your Business Around A Single View Of The Customer

  • Provide a centralized, holistic view of your customer, their journey, and desired outcomes to every team
  • Monitor customer health with the most accurate and comprehensive health scoring framework to spot risk and opportunity sooner
  • Uncover actionable insights and trends from your customer data with powerful, easy-to-use analytics

Supercharge Team Productivity And Scale Your CS Strategy

  • Empower CSMs to work more efficiently with all of their most important insights and action items for their portfolio in a single, personalized view
  • Trigger the right actions at the right time with proactive alerts and prescriptive, step-by-step playbooks
  • Power your digital-led strategy and deliver personalized engagement at scale with automated journey orchestration
  • Take productivity to the next level with integrations to the tools your team uses every day, such as Zoom, Gong, Gmail and Outlook
Success Plans
customer success timeline

Simplify Collaboration Around Your Customers' Success

  • Enable better hand-offs for customer-facing teams and save time with centralized note-taking and touchpoint tracking
  • Capture customer goals, develop an action plan to achieve them, and collaborate directly with customers on their progress
  • Coordinate the right actions across multiple teams and drive consistency in key workflows with prescriptive playbooks

Deliver The Outcomes Your
Customers Desire

Customer 360

Enable Your Team With A Single Source Of Truth For Essential Information About Every Customer

Scorecards

Create A Robust Framework To Capture Every Dimension Of Your Customer Health

Playbooks

Scale Your Team’s Actions With Proactive Alerts And Proven Workflows And Templates

Timeline

Align And Drive Next Steps With A Chronological, Easy-to-update View Of Every Customer Interaction

Success Planning

Help Your Team Guide Customers To Desired Outcomes And Easily Share Updates

Horizon Analytics

Explore Trends And Share Critical Insight With Industry-leading Reporting And Dashboards

Customer Success Horizon

Build A Best-in-class Customer Feedback Program

  • Gather customer feedback with native survey capabilities including NPS, CSAT, and custom surveys
  • Automatically trigger the right actions and engagement based on customer feedback to power a closed-loop approach
  • Save time with a survey question library and best practice templates that fit seamlessly into your user experience

Uncover Actionable CX Insights With AI-powered Analytics

  • Easily identify the activities that are driving better customer experiences and enable more strategic, data-driven decisions
  • Fully understand the voice of the customer by aggregating and analyzing sentiment from across the Zuqo platform and other third-party sources
  • Prove the impact of your actions on CX, retention, and revenue growth
Cx Center
Centralize Renewal Managment

Better Forecast And Manage Customer Revenue

  • Align every team involved in renewal and expansion opportunities around a single, centralized command center
  • Easily surface opportunities that need attention and enable your team to take the right actions faster
  • More accurately predict renewals by enriching opportunity data with key customer success insights and AI-powered scoring

Meet Your Customers Face-to-face

  • Get an easy-to-understand view of contacts within each account, including key influencers, to better navigate renewal and expansion opportunities
  • Notify your team when a customer champion changes roles or companies to proactively address potential risk or opportunity
  • Receive real-time alerts on critical news from key accounts to better anticipate and get ahead of potential risk
Greater Context For Every Account

NEW!

2x2 Icon Section Title

 

Row 1 Icon 1 Title

Row 1 Icon 1 description area.

Row 1 Icon 2 Title

Row 1 Icon 2 description area.

 
 

Row 2 Icon 1 Title

Row 2 Icon 1 description area.

Row 2 Icon 2 Title

Row 2 Icon 2 description area.

 

Payswiff Chose Zuqo To Power Real-time Renewal Visibility And Predictable, Data-driven Renewal Forecasting.